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Frequently Asked Questions

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

How long is a Rainbow presentation?

It depends on how much fun we have!! As a general rule, a Rainbow presentation takes about 1.5 hours to show you everything the Rainbow can do. Planning on nights you, or your friends/family (if your booking for someone else) have nothing going on is best. Sometimes, it can last longer if the customer has questions or decides to keep the Rainbow for a healthier lifestyle. Our best recommendation is to plan for a couple hours just to be safe. We have discovered that friends love to talk with one another, and it becomes a lot of socializing and fun!

What if i don't want to purchase anything?Is this high pressure sales?

This is the exact opposite! We do not hire sales people off the street. In fact we only hire our owners so you will be greeted by a friendly and professional team member who just simply loves their Rainbow and wants to share this amazing machine with everyone!

The Rainbow is an amazing ONE OF A KIND system, we promise you have never seen anything like it regardless of what you may know about Rainbow in the past. Our team members are taught professionalism and to have a fun time....want proof?

Our main focus is that you tell your family and friends wonderful things about our product and our company! If it were high pressure, we would not be able to accomplish that! Rest assured there is NO OBLIGATION to see a Rainbow presentation.

What happens if i need to service my Rainbow? Where do i go for parts and service?

For questions, parts and all service related items, please contact our Authorized Rainbow Service Center in Edmonton, Alberta at the following address.

Rain-Alta Holdings
18973 111ave NW
Edmonton, Alberta
T5S 2X4
780-484-1770

What is covered under the Rainbow warranty?

Rexair provides to its independent Authorized Rainbow Distributors, a written four (4) year warranty on the Rainbow Cleaning System and attached accessories and an eight (8) year warranty on the  motor and electronic controller. These warranties do not cover normal wear and tear arising from usage of products, such as brushes, belts, Neutralizer, etc. For more information please contact Rain-Alta Holdings at the above address.

How will i receive my gifts, and when?

When you feel you have earned a gift offered by our company, simply, submit a Gift Request Form on our Gifts Page. Once the verification department has confirmed the completion of your qualified demos we will contact you. Once approved, you may pick up your gifts at our office in Camrose, Alberta. You may also request that your earned items be shipped to you at a small cost.

Do authorized Rainbow distributors sell the Rainbow online? Can i safely purchase online?

No!! Authorized Rainbow Distributors sell the Rainbow Home Cleaning System exclusively through in-home demonstrations. Importantly, only Rainbow Products sold by Authorized Rainbow Distributors in the home come with an authorized warranty. 

Rainbow products purchased through unauthorized channels, including the Internet, are USED and NOT covered by an authorized warranty. Each Rainbow System sold has a unique serial number registered ONLY to the person who originally purchased it through an Authorized Rainbow Distributor. Serial numbers are checked upon service and only serviced if serial numbers match the original purchaser and any stolen machines will be seized and turned over to the authorities.

So there is no chance that items sold on line are new or come with an authorized Rainbow warranty, so be aware of online scams or stolen products.